Return Policy

Returns must be made within 14 days from the date the items were delivered.

Refunds are processed within 2 business days from our receipt of your return.

Your return options:

Ship the item(s) back to us
Bring the item(s) with your receipt to any of our San Francisco locations for exchange, store credit or refund
For online exchanges please email help@ambiancesf.com so we can check availability

NOTE: You must present your receipt to be issued an in-store refund. Without it, you may choose between a store credit or exchange.

Fees:

A $8 flat fee will be deducted from returns shipped from the 48 contiguous states
A $10 flat fee will be deducted from returns shipped from Alaska or Hawaii

NOTE: There is no charge to return online purchases in person to our brick and mortar stores.

How to Ship Your Return:

Your order will arrive in a reusable poly mailer or box with a packing slip, receipt and pre-paid USPS return shipping label.

Re-use the mailer or box that your order arrived in and include the packing slip inside
Affix the USPS return shipping label to the outside of your package
Drop off your package at the US Post Office

NOTE: If you choose to pay the shipping cost yourself and not use the pre-paid label we provide, then no fee will be deducted from your return.

Condition of items:

Apparel items must be unworn with tags attached
Any packaging on non-apparel items must be intact
Intimates and beauty items marked "not returnable" are not eligible for refund or exchange

We're here for you:

If you lose your return label, text or email us for a replacement. If you receive goods that are damaged or defective or your order is wrong in any way, please contact us to arrange a replacement or a refund as appropriate
Email help@ambiancesf.com
or text 415-369-0869

Our Shipping address:
1858 Union Street
San Francisco CA 94123